Client Relations & Fee Arbitration

Our CCCBA Client Relations Committee offers assistance to clients who are encountering issues with their attorney, provided the attorney practices law in Contra Costa County.

Our committee reviews and responds to all complaints submitted by clients, such as, but not limited to:

  • Communications problems
  • Non-performance issues
  • Failure to turn over records


Once the committee receives a “Client Request for Assistance,” we do the following:

  • Review and deliberate upon written correspondence by the client
  • Contact the attorney to discuss the client’s complaint
  • Suggest that the attorney contact the client directly to resolve the issue
  • Offer options for the attorney and client to handle the complaint
  • Maintain confidentiality during the review and deliberation


What the committee cannot do:

  • Act as the client’s attorney or otherwise represent him or her
  • Give legal advice regarding the merits or substance of the client’s case
  • Discipline an attorney or force an attorney to do something
  • Enforce any proceeding, suspend ongoing court proceedings or extend any time limits imposed by law
  • Recover client’s money or retrieve property


No client is charged a fee for this service, and no personal appearance is required by you or your client.

The State Bar of California
Mandatory Fee Arbitration Program 

Forms & Resources for Attorneys

Forms & Resources for Clients

CCCBA does not provide a fee arbitration program.
For assistance, please call the State Bar MFA at 415-538-2020.